You may track your orders through the email confirmation that will be sent to you. For all nationwide orders, we’re pleased to partner with GOGO Express to ensure fast and reliable delivery. You’ll receive tracking information once your shipment is on its way.
Delivery lead time for local orders:
- 2-3 days within Metro Manila and GMA - 3-5 days for Luzon - 7-9 days for Visayas and Mindanao
HOW CAN I TRACK MY ORDER?
You may track your orders through the email confirmation that will be sent to you.
RETURN AND EXCHANGE
To approve your return, please ensure the following conditions are met: 1. The item(s) must be returned within 7 days of receiving your order. 2. The item(s) must be undamaged; washing or altering the item(s) will be considered damage. 3. The item(s) must be returned in their original condition, including tags, stickers, and packaging. 4. We do not issue refunds. 5. Exchanges are permitted within 7 days, with the customer covering all shipping expenses. 6. If our staff sent you a wrong item, we will cover the shipping fee if your return/exchange is approved. 7. To arrange your exchange, please email us at info@coziest.co or message us through our Facebook page.
WHAT IF THE ITEM HAS BEEN DAMAGED UPON RECEIVING THE PACKAGE?
All items are thoroughly checked before shipping to guarantee high quality. Upon receiving your order, please inspect and contact us right away at (email) if you encounter any damaged item(s) or if the wrong size or item was sent. Be sure to include photos of the damaged items so we can resolve the issue. Please be aware that we are not liable for damage resulting from normal wear.
WHERE ARE YOU LOCATED?
Coziest Flagship Store 2240 Amatista St. San Andres Bukid Manila Landline/Contact Number
Coziest Satellite Store 42 Peso St. Meycauayan Bulacan Landline/Contact Number
Bratpack Stores 1. Araneta Center Gateway (Level 2 Space 02029) Contact Number: 709-36-68 2. Ayala Alabang Town Center (Level 2 Madrigal Exit) Contact Number: 553-49-97 3. Ayala Greenbelt 5 (Level 2 Legaspi Ayala Center Space 56) Contact Number: 728-40-28 4. Ayala Malls Manila Bay (Level 2 Ayala Malls Manila Bay, Paranaque) 5. Ayala Malls Solenad Nuvali (Level 1 Solenad 2 Nuvali Santa Rosa) 6. Greenhills Mall (Level 2 Greenhills Mall) 7. Robinsons Ermita (Level 2 Pedro Wing, M. Adriatico) Contact Number: 536-79-73 8. Robinsons Magnolia (Level 2 Aurora Blvd. Space 238) Contact Number: 961-09-90 9. SM North Edsa The Block (Level 3 The Block SM City North Avenue)
SPONSORSHIP AND INQUIRIES
For sponsorships and inquiries kindly email us at info@coziest.co
